Course curriculum

    1. Welcome to the Team!

    2. An Overview of the Travel Industry

    3. Appropriate Timing of Communication with Guests

    4. Create Your Bookmarks!!

    5. You are a GEM, Not an Assistant

    6. Understanding Travel eSolutions (TESS)

    1. Asking for the Passports

    1. Special Requests!

    2. Making the Ask

    3. How to Read an Itinerary

    4. Booking Excursions or Tours

    5. Booking Dinner Reservations

    6. Booking Spa Appointments

    7. Finding Photographers

    8. Reviewing Typical Hotel Requests

    9. Taking Care of Other Special Requests

    10. Putting the Booking into AXUS

    11. Update the Advisor When Something is Done

    12. Confirming the Requests

    13. GEM Quiz

    1. Adding Emergency Contact Information to a Client's Profile

    2. Researching events that could interrupt the trip??

    3. Update meetings with the Advisors

    1. If a Client Want to Change their Credit Card Information...

    2. Booking Under the Wrong Profile

    3. If You're Ever Unsure...

    4. What to Do if a Client is Overbooked

    5. If No One is Responding

About this course

  • Free
  • 28 lessons
  • 3.5 hours of video content

Customers may forget what you said, but they will never forget how you made them feel. - Carl Buehner